Privacy Policy

KEFORWARD INTERNATIONAL LIMITED

Last Updated: 2025/12/2

KEFORWARD INTERNATIONAL LIMITED ("we," "our," "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website www.keforward.com, submit a form, or use our logistics, DDP shipping, or warehousing services.

By using our website or providing your information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We may collect personal information when you:

• Submit a contact form or inquiry
• Request a quotation
• Subscribe to updates
• Communicate with us by email or phone
• Use our services (logistics, DDP, warehousing)

This may include:

• Name
• Email address
• Phone number
• Company name
• Job title
• Shipping details or business requirements
• Any information voluntarily submitted

1.2 Information Collected Automatically

When you visit our website, we may collect:

• IP address
• Device and browser details
• Pages viewed
• Referring URLs
• Cookies and tracking data

We may use analytics or advertising tools such as Google Analytics, LinkedIn Insight Tag, and Meta Pixel.

2. How We Use Your Information

We use your information to:

• Respond to your inquiries
• Provide quotations and service support
• Deliver logistics, DDP shipping, and warehousing services
• Improve our website and user experience
• Analyze marketing and website performance
• Communicate important service updates
• Comply with legal obligations

3. Legal Bases for Processing (GDPR)

Where applicable, we process your personal data based on:

• Consent
• Contract performance
• Legitimate interests
• Legal obligations

4. Sharing of Information

We may share information only with:

4.1 Service Providers

Trusted third parties who support:

• Website hosting
• IT services
• Analytics
• Customer communication

4.2 Logistics & Warehousing Partners

Carriers, customs brokers, warehouses, and last-mile delivery partners as necessary.

4.3 Legal Requirements

To comply with law, regulations, or protect our rights.

5. Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Fulfill contractual obligations
• Meet legal or tax requirements

Retention periods may vary.

6. Data Security

We apply reasonable technical and organizational measures to protect your information.

However, no method of online transmission is completely secure.

7. International Data Transfers

Your information may be transferred to or processed in countries where we operate, including China, the United States, and other jurisdictions.

We ensure appropriate safeguards for such transfers.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your data
• Correct inaccuracies
• Request deletion
• Withdraw consent
• Object to processing
• Request a data copy

9. Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies for:

• Analytics
• Advertising
• Website performance improvement

You may disable cookies in your browser, but some features may not work properly.

10. Third-Party Websites

Our website may contain external links.

We are not responsible for the privacy policies of third-party websites.

11. Children's Privacy

We do not knowingly collect data from individuals under 16.

Our services are intended for business-related use.

12. Changes to This Policy

We may update this policy periodically.

The latest version will be posted with a revised "Last Updated" date.

13. Contact Us

For questions about this Privacy Policy or handling of personal data, contact: